Field Notes
Field Notes · May 5, 2026
What we mean by 'brand-faithful'
Most AI agents speak in a flattened, friendly default. We are building Canary on a different bet: brand voice is the product.
Canary team5 min read
Notes from teams shipping branded AI agents.
Product thinking, customer stories and the boring infrastructure work that makes a customer-facing agent worth trusting.
Product
Product · March 30, 2026
Designing an agent that sounds like you
Brand voice is more than a tone slider. Here is how we model identity, register and refusal style -- and why it matters when the agent is the one talking.
Owen Rivera9 min read
Customer Story
Customer Story · May 14, 2026
How Meridian hit 58% deflection in eight weeks
Meridian's support team was handling 4,000 tier-one tickets a week. Eight weeks after deploying Canary, more than half were resolved without a human ever reading them.
Jordan Tanaka, Head of CX · Meridian6 min read